Customer Success: Partnership Beyond Implementation
At AssetMaxx, our relationship with you doesn’t end after go-live — it begins there. Our Customer Success team ensures that your organization continues to grow, optimize, and realize long-term value from your asset management solutions. From day-to-day guidance to long-term strategy, we’re here to make sure your success never stops.
Why Choose AssetMaxx for Customer Success
Our Customer Success Framework
Knowledge Base & Documentation
- Access detailed how-to articles, product guides, and FAQs.
- Stay informed with best practices and expert tips curated by our product specialists.
Release Notes & Product Updates
- Track every update with clear documentation on new features and enhancements.
- Learn how to apply the latest functionality to improve performance and compliance.
Customer Success Manager (CSM)
- Your go-to expert for product strategy, training, and escalations.
- Personalized engagement plans designed to help you meet your organization’s goals.
Support Portal & Troubleshooting
- Submit and monitor support tickets easily through our Customer Portal.
- Get quick resolutions with educational insights that strengthen your team’s technical knowledge.
The AssetMaxx Customer Success Difference
Human-Centered Support: Real people, not ticket bots. Your success is personal to us.
Strategic Partnership: We focus on your long-term outcomes, not short-term fixes.
Continuous Improvement: We constantly evolve our approach to meet your growing needs.
Shared Wins: Your achievements are our milestones — we measure success together.
How We Help You Succeed
1. Onboarding
We start by understanding your goals, target audiences, and unique challenges.
2. Adoption
Our team builds a detailed marketing roadmap tailored to your organization’s objectives and resources.
3. Optimization
We bring the strategy to life through content creation, design, digital campaigns, and communications.
4. Growth
Data informs everything we do. We continuously analyze campaign performance and adjust to maximize ROI.
5. Partnership
Ongoing optimization, updates, and best-practice guidance to ensure lasting success.
What Our Customers Say
The clone asset function was a game changer. Errors dropped tremendously, and the fatigue of repetitive data entry disappeared.
Jose Llamas
Facilities Planning & Management Lead, Butte-Glenn Community College
The customer service that I receive from AssetMaxx is amazingly friendly, quick, and professional.
DeeDee Adkins
Inventory Control, AL Department of Labor
My issue was remedied really quickly and the staff member was super kind and helpful.
Alex Seyler
Payroll/Acct Supervisor, Williamsport Area School District
Frequently Asked Questions
FAQs
What is AssetMaxx and how does it work?
AssetMaxx is a comprehensive fixed asset management software designed to track, manage, and report on assets across their full lifecycle — from acquisition to disposal. It centralizes asset data into one system, integrates with ERP platforms, and provides real-time visibility through advanced asset tracking solutions.
Who typically uses AssetMaxx?
Our software is built for government agencies, higher education institutions, K-12 schools, and healthcare organizations, as well as local and state governments. Any organization that needs accurate tracking, audit-ready reporting, and streamlined compliance processes benefits from AssetMaxx.
How does AssetMaxx help with compliance and audits?
AssetMaxx includes built-in compliance asset management features that align with GASB, GAAP, and other regulatory standards. Automated reporting tools ensure audit readiness, while validation rules and approval processes reduce risk and increase accuracy in financial reporting.
Can you integrate with our existing systems?
Yes. AssetMaxx integrates seamlessly with leading ERP systems, financial platforms, and asset databases. This eliminates duplicate data entry, improves accuracy, and gives organizations a single source of truth for all asset-related information.
What makes AssetMaxx different from other fixed asset management programs?
Unlike many standalone systems, AssetMaxx combines flexible asset tracking software, surplus asset management tools, and compliance reporting into one platform. It’s tailored to the unique needs of government and education organizations, providing scalability, audit-ready transparency, and intuitive mobile-enabled workflows.
Does AssetMaxx support mobile asset tracking?
Yes. With mobile-first tools, AssetMaxx enables field teams to scan, validate, and update asset data in real time. This ensures that inventories are accurate, reconciliations are faster, and missing assets are quickly identified.
What’s the difference between AssetMaxx, Recoup, Scan & Validate, and 4Site?
AssetMaxx is the core platform that brings all of our asset management solutions together, helping organizations manage the full lifecycle of their fixed assets from acquisition to disposal.
Recoup focuses on surplus asset management, enabling government and education organizations to track, redistribute, and sell surplus property efficiently and transparently.
Scan & Validate is our mobile inventory and reconciliation tool, designed to make asset audits faster, more accurate, and fully integrated with your ERP systems.
4Site is our enterprise maintenance and operations solution, helping asset-intensive industries like power generation, manufacturing, and mining manage maintenance, inventory, and materials more effectively.
How can I see it in action?
You can schedule a demo with our team to see how AssetMaxx works for your organization. We’ll walk you through features, integrations, and reporting capabilities — and show how our solution can save time, reduce costs, and improve compliance.
Insights & Best Practices
Our Blog
Ready to Maximize Your Success?
Our Customer Success team is here to help you get the most from your
AssetMaxx solutions — today and every day after. Whether you need guidance, training,
or proactive support, we’re committed to your continued growth.